Policies & Promises

Weather sometimes plays an important role in whether we can train or not. I typically will try to train in rain, windy or snowy conditions however if I have multiple clients reschedule on a given day because of rain or other weather-related concerns then I will opt out of training for the day. Heat can also be a big concern as dogs cannot regulate their temperatures as well as we can which means shorter training sessions or possible rescheduling if we cannot find a suitable environment for the day. If rescheduling for weather is deemed necessary then the 30$ fee that I mention below is not necessary.

Let it be known that the consultation fee is a prepaid booking fee for a certain time on a certain day. This is a nonrefundable deposit. If for some reason you must reschedule, please do so within 48 hours of scheduling. if done after the allotted time I may or may not reschedule the consultation at my discretion.

If you need to reschedule with me, please do so within 48 hours of the scheduled lesson. If you need to postpone lessons, please give me an advance. If you reschedule or do not show up for your scheduled lesson, then it will be a 30$ fee to continue with your lesson package or lessons are forfeit.

To attend my doggy day camp program, you must provide proof of vaccinations, you must also drop off and pick up dogs during the appropriate hours. If you have a scheduling conflict or emergency, please contact me asap and I will make exceptions however in the event that you cannot make it on time; in the case of drop offs you can lose the session or be charged a fee of 30$, as dropping off late can interfere with the entire camps routine. If you cannot pick up on time you may be charged a 30$ fee to continue camp or the plan may be terminated depending on severity of the situation. If for some reason you cannot pick your dog up at the end of the day, your dog will be delivered to your home however your future lessons may be forfeit and/or any obligations to continue training will be terminated without a refund.

All payments are non-refundable. In some cases, an added travelling fee may be applied, this is not a hidden fee, you will be notified. The travelling fee is based on location of meeting. Driving tends to be half of the job on most days and because of this it obviously takes up a lot of my time, gas, and puts added wear and tear on my vehicles., in these cases I do add a travelling fee. The fee is based upon distance away from working location which is a 15 mile radius from my home. Anything under that is normal price, anything above is adjusted based on how many miles away and how much time it takes. It will be discussed upon making payment.

As a trainer I work with living animals, they have a mind of their own and sometimes things cannot be changed, helped, or fixed despite our best efforts. That said, I cannot guarantee that any sort of training that I do with a dog will meet a goal or specific expectation set up any individual.  I also reserve the right to terminate my service agreement with clients when deemed necessary.  I choose to at my discretion relieve myself of working with certain clients based on client's truthfulness, attendance, communication, any show of animal cruelty, or lack of empathy for dogs. I also choose to relieve myself of working with clients based on their lack of safety for dogs or other dogs around them or for their negligence when it comes to dog care. Some examples of offences that can lead to termination include repetitive tardiness, no shows, signs of animal abuse/neglect or any malicious cruelty towards animals, etcetera.